IHC COVERGIRL – MEET EMILY

Everyone, meet Emily!

With the ability to think on her feet and be a quick study, Emily joins our IHC team with great enthusiasm. Being an organized professional she understands the need to be efficient and accurate. With a smile on her face she’s ready to process your adhesive orders.

Read more about Emily in her IHC Q&A!

1.Tell us a little about you! What are your hobbies, what do you like to do on your weekends/time off, etc?

My absolute favorite activities include either snow or water—I love to ski, wakeboard, hang out at the lake, you name it! I’m athletic and adventurous so any activity that keeps me busy and energized is fine by me. I enjoy being out in the country, riding four wheelers and shooting guns, or being lazy at the lake getting my tan on! Being around friends and family is very important to me, so you can usually find me with a great group of people. When I’m content at home, I will without a doubt be binge watching my favorite shows on Netflix.

Emily in her favorite elements: snow and water

2. Give us some of your favorites! Examples:  Food, ice cream, movies, music artist, sport, activity, etc. 

It’s too hard limiting my favorites! I don’t have a favorite food—because I will generally eat & like everything. If I absolutely had to choose, it would be french fries with a side of ranch dressing. I prefer frozen yogurt to ice cream, but I’ll definitely still eat it. I’m not a big movie person, but I love TV! My favorite shows include; Mad Men, anything Real Housewives, and Friends… the list goes on! My favorite music genre is country; I’m obsessed with Eric Church.

One of Emily’s favorite places with family & friends

3. When did you start with AJ?

Full time on 12/7/15

4. What’s your favorite thing about working at AJ?

Everyone is so friendly and was very helpful in training me. Additionally, they have a great sense of humor so it’s nice to be able to joke around and share a laugh with my coworkers.

5. What does our IHC service & philosophy mean to you? 

Happy customers are our priority!! The happier our customers are, the happier everyone is at work and business will run smoothly!

6. If you were stranded on a deserted island what 3 things would you take with you?

Life on a deserted island would be boring without my boyfriend, and some beer! My boyfriend would come in handy when it comes to manual labor and keeping me safe—and obviously to have fun with! Beer is an obvious choice, because who doesn’t love beer? And the last thing I would bring with me is an endless supply of sunscreen!

7. List 5 words that best describe you.  

Friendly, Trustworthy, Charitable, Adventurous, Silly

To learn more about Emily check out our Let’s Bond page!

 

IHC COVERGIRL – MEET JENNY!

Everyone, meet Jenny!

Jenny is our newest addition to the IHC team! Jenny joins our team with over 20 years experience in customer service!  Being a fun and outgoing personality we know she’ll be a great addition to our team!

Read more about Jenny in her IHC Q&A here!

 

1.Tell us a little about you! What are your hobbies, what do you like to do on your weekends/time off, etc?

My life revolves around sports.  My husband and I met playing co-ed softball, and I still play softball and volleyball in a women’s league.  We have 2 daughters, Meredith who is 16, and Meghan, 11.  Meredith plays field hockey and soccer for her school, and also club soccer.  Meghan plays club soccer as well as CYC soccer, volleyball, Basketball, track and softball.  I am also a Girl Scout leader.  In my spare time, I like to hang out with friends and family, or sleep!

Daughters Meghan (left) with her soccer trophy and Meredith (right) in action playing soccer.

2. Give us some of your favorites! Examples:  Food, ice cream, movies, music artist, sport, activity, etc. 

Food-pizza  I could eat pizza every day.  You would have to work hard to mess up pizza, in my book.

TV-I love watching Blues hockey and pro football, and really bad reality tv.

Jenny (center) tailgating with her sisters at a Rams football game

3. When did you start with AJ?

September 8^th, 2015

4. What’s your favorite thing about working at AJ?

Everyone is so nice and helpful!  They have made me feel like a part of the team since day 1.

5. List 3 words that best describe you.  

Outgoing

Funny

Dependable

 

To learn more about Jenny check out our Let’s Bond page!

 

Another Insanely Happy Customer!!

 

This wonderful quote was recently added to Patti Hanchett’s (Customer Service Lead) Let’s Bond photo!  Patti had helped another vendor in their time of need to get their customer some product. From confirming the order, to processing and confirming shipment, Patti kept her customer up to date and ensured efficient delivery. That is how we create our Insanely Happy Customers™.

 

Find out more about our Insanely Happy service on our Facebook page!

AJ Adhesives • Mid-America Packaging

 

 

MDM: AJ Adhesives Takes Service to New Level – Sets lofty goal of making customers “insanely happy”

In 2015, MDM is recognizing distributors that are innovative in their approach to their markets. St. Louis, MO-based adhesives distributor AJ Adhesives Inc. was selected as an MDM Market Mover for its creative approach to customer service, which includes a trademarked tagline and even a theme song.

AJ Adhesives is proud to share MDM’s press release for being a  2015 Market Mover. Read the full article here!

AJ Adhesives Takes Service to New Level

Find out more about our Insanely Happy service on our Facebook page!

AJ Adhesives • Mid-America Packaging

AJ Adhesives Wins 2015 Market Mover Award!

LIKE US on Facebook for daily posts!

A Personal Thank You From An Insanely Happy Customer

One of our long-time customers was so happy with our sales rep’s ability to fix his bottle labeling issue that he just had to write us a letter of gratitude. Thank YOU, Mr. Geuer!

 

AJ Adhesives • Mid-America Packaging

Ordering From A Distributor Has Never Been Easier

We make ordering adhesive the easiest thing you can do all day! Creating Insanely Happy Customers™ is what we love to do!

You see, we keep it simple. You work with one sales rep and one service rep to get you what you need. Through this process we get to know you, your company and your ordering needs. At AJ Adhesives we stock the highest quality of inventory in 4 large city locations, so we can get you what you need, when you need it. Not sure what product would work best? Our salesmen are adhesive professionals with years of experience in getting you the right product for your application.

Avoid the large quantity ordering that comes with buying direct from the manufacturer and buy the pail or carton of adhesive you need from us. We keep it easy with no quantity minimum ordering. No need to overspend on product you won’t use. We can get you the product you need, in the amount you need it faster than anyone else can.

Need more? No problem! Fill out our 1 question survey after your order to tell us what we can do better to improve your ordering experience.

Ready to place your first order with us? Contact us today and we will have a local sales rep close to you contact you to help you with your adhesive needs. It’s that simple.

Bonus Round: You use equipment to apply your adhesive to your application, right? AJ Adhesives has a sister company called, Mid-America Packaging where we can repair, rebuild & restore your old machine to it’s former glory, or, simply help you to decide which new machine is more efficient for your line.

LIKE our AJ Facebook page for more glue related news & MAP Facebook page for more equipment news.

                                            AJ Adhesives • Mid-America Packaging

IHC CoverGirl – Meet Shayna!

Everyone, meet Shayna!

Shayna has worked in customer service for over 9 years. Being bubbly, personable and friendly Shayna is excited to introduce herself to our AJ customers and work hard on their behalf. Ready to place your order? Shayna is ready to get you what you want faster than anyone else can!

1.Tell us a little about you! What are your hobbies, what do you like to do on your weekends/time off, etc?

I am big into sports; mainly soccer. I have grown up playing soccer since I could remember. After playing select ball I went off and played at college for SEMO. Once I used up my eligibility I started playing at Vetta Concord and still currently play. When I’m not playing soccer I love playing golf and doing crossfit along with any other sport that comes my way.  At the point where I am all worn out I spend my time with family and friends.

Soccer time!

Shayna’s mom, sister and brother

2. Give us some of your favorites! Examples:  Food, ice cream, movies, music artist, sport, activity, etc. 

My favorite food is hot dogs with mac and cheese! I love going to sporting events, but more surprisingly art and music festivals. My favorite artist right now is Edward Hopper. I studied him a bunch while I was an art major. I watch a lot of tv series like, The Walking Dead, Dexter, and Game of Thrones. I am a sucker for sitcoms like, Friends and Big Bang Theory. I also watch anything Johnny Depp and all Harry Potter and Twilight movies. I don’t read. 

Girl’s Night!

3. When did you start with AJ?

October 6, 2014

4. What’s your favorite thing about working at AJ?

My favorite part of AJ is the people. They have made me feel like a family here and everyone is so welcoming and friendly.

5. What does our IHC service & philosophy mean to you? 

Customers are why we are here. Their happiness and satisfaction is everything we strive for. Insanely Happy Customers means a days job done well!

6. If you were stranded on a deserted island what 3 things would you take with you?

Soccer ball, an amazing guy (he has to be hot and a soccer player), lots of Michelob Ultra

 

 ….lets make it a beach party!!

 

7. List 5 words that best describe you.  

Fun, Caring, Outgoing, Determined, Friendly

 

To learn more about Shayna check out our Let’s Bond page!

 

Order Today / Ship Today!

We LOVE to ship everything the same day it is ordered. One of our IHC™ philosophies is, Order Today / Ship Today! When we get an order and see that we have the product stocked, we ship it the same day to deliver to you as quickly as possible! No matter how big or small the order is we make sure it gets out! Need totes or skids of product to ship same day? No problem! Get us your order and we always do our best to ship it the same day.

We also honor requested delivery dates. If you request to have your product by a specific day and no sooner, we honor that delivery date. We understand you have specific needs and we are more than happy to accommodate.

ORDERING TIP!: Do you notice that your adhesive orders need to be back ordered in each time you place your order? Talk to your sales rep about getting your product stocked for regular scheduled ordering or to try a new product that we always have available.

For more ordering tips and information check out more of our IHC™ blog posts

and please LIKE our Facebook page! 

Avoid Delayed Orders & Always Know When Your Next Order Will Be In

Do you like to KNOW when your order is coming in? We understand and we can help you with that.

Whether you just like to know your product will arrive the day you need it, or if you know your product can take some time to come in, we always suggest you keep at least two orders on file with your AJ CSR for future dates, at least 7-10 days out. This rotating order calendar helps to ensure you get your product the day you need it and you always know when your next order is coming in!

So how do you do that? Well, you can follow the example below to receive your glue on your requested date and ensure your next order is ready to go and will deliver by the day you need it. All you need to do is place your order with your favorite AJ CSR, then as you receive that order, place your next future order. This schedule makes it easy to stay ahead of the game.

This process helps you to avoid delayed leads times, transit issues and keep your inventory stocked as needed.

For more ordering tips LIKE our Facebook page!