It’s Saturday, January 18th, a bitterly cold and snowy morning in Chicago at 9:30 when AJ’s salesmen, Dave Beader, gets the call from his customer, Gold Standard Baking, that they are out of glue and need two pallets (2,940 pounds) ASAP or their production would be down completely. With the offices closed and truck line carriers all booked for the day Dave makes a quick decision, to keep his customers Insanely Happy he decides to rent a truck to pickup and deliver the glue himself.
He finds a truck rental company, rents a truck and then drives to the AJ Chicago warehouse to pick up the 2 pallets of glue for his customer.
Snow coming down, Dave loaded up the truck with the 2 pallets of glue. He then drives to his customer to ensure their production line would not go down.
He reached his customer’s dock and the product was unloaded. Saving the day Dave made sure he delivered to make an Insanely Happy Customer!
Now THAT is going above and beyond to keep your customer Insanely Happy!!