MDM: AJ Adhesives Takes Service to New Level – Sets lofty goal of making customers “insanely happy”

In 2015, MDM is recognizing distributors that are innovative in their approach to their markets. St. Louis, MO-based adhesives distributor AJ Adhesives Inc. was selected as an MDM Market Mover for its creative approach to customer service, which includes a trademarked tagline and even a theme song.

AJ Adhesives is proud to share MDM’s press release for being a  2015 Market Mover. Read the full article here!

AJ Adhesives Takes Service to New Level

Find out more about our Insanely Happy service on our Facebook page!

AJ Adhesives • Mid-America Packaging

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What is IHC? And Why?

WHAT exactly is IHC™ ? We could get wordy, or technical, or preachy, but the truth of the matter is Insanely Happy Customers™  is AJ Adhesives’ promise to provide you with the service you deserve, not what you’re used to from other distributors. We believe that the time in which your order is being placed is the most valuable time we have with you, so we want it to be pleasant, efficient and a little fun. OK, maybe sometimes a LOT of fun.

HOW do we accomplish this? When you order with AJ you work with our resourceful team of one sales rep and one account manager who processes your orders. So we get to know not only you, but also your company along with all of its collective needs. We think you deserve the opportunity to tell us how we’re doing, without your feedback, how can we improve? AJ has already developed our one question survey sent after your order ships. Or you can take our survey any time on the IHC™ website. This is a way for us to reach out to you and for you to reach out to us. We are also very active on our Facebook & Twitter accounts (@ajadhesives)- so LIKE and Follow us!

WHO are the players in the IHC™ game? We only hire the BEST. We have our experienced, top notch sales reps  and our skilled account managers who will work with you to process all of your orders in timely and efficient manner. Meet our IHC™ Customer Service Team!

WHY has AJ taken the time and resources to create IHC™ The answer is simple; at AJ we believe customer service is the main part of our business where we can truly make a difference. You can buy products from other companies and get similar results, but what REALLY counts is what happens in between the order and the delivery. The time in which we interact with you to ensure your order reaches you in a timely manner and in excellent condition.  

We want you to stick with AJ (pun intended) because with us, you are more than just a number in our system. You are, essentially, the glue that holds this glue company together (pun definitely intended). And that’s our promise, our oath, to always strive for Insanely Happy Customers™.