Ever do business with a company and wish you could really let them know what you think of their service? Good or bad? Or have you voiced your thoughts before with a company and felt your opinion and thoughts have gone unnoticed?
At AJ we NEVER want you to feel your opinions and thoughts don’t matter. If you have something we could improve upon for your company we want to know about it! Or if you have had excellent care from us and want to express your gratitude we want to hear that too! We believe our customers should always have a voice in the service they get from us.
Our service is designed with you in mind. You work with one Sales Rep and one Account Manger so we get to know you and your companies ordering needs. Need to ship Collect? No problem! Need your liquid glue dyed a specific color? We got you covered! We always do our best to give you customized service designed for you.
We offer our 1 question survey and opportunity to provide feedback at all times: on our IHC website, in our service email signatures, on our social media pages and emailed to you 3 days after your order ships via freight. We believe in giving you constant access to tell us how we are doing so we can always be striving to improve your ordering experience. This feedback is constantly reviewed to ensure we are providing the best service possible.
Use your voice and tell us how we’re doing here: http://www.ajadhesives.com/ihc/popup.php
Call us with your order today!
WHAT exactly is IHC™ ? We could get wordy, or technical, or preachy, but the truth of the matter is Insanely Happy Customers™ is AJ Adhesives’ promise to provide you with the service you deserve, not what you’re used to from other distributors. We believe that the time in which your order is being placed is the most valuable time we have with you, so we want it to be pleasant, efficient and a little fun. OK, maybe sometimes a LOT of fun.
HOW do we accomplish this? When you order with AJ you work with our resourceful team of one sales rep and one account manager who processes your orders. So we get to know not only you, but also your company along with all of its collective needs. We think you deserve the opportunity to tell us how we’re doing, without your feedback, how can we improve? AJ has already developed our one question survey sent after your order ships. Or you can take our survey any time on the IHC™ website. This is a way for us to reach out to you and for you to reach out to us. We are also very active on our Facebook & Twitter accounts (@ajadhesives)- so LIKE and Follow us!
WHO are the players in the IHC™ game? We only hire the BEST. We have our experienced, top notch sales reps and our skilled account managers who will work with you to process all of your orders in timely and efficient manner. Meet our IHC™ Customer Service Team!
WHY has AJ taken the time and resources to create IHC™ ? The answer is simple; at AJ we believe customer service is the main part of our business where we can truly make a difference. You can buy products from other companies and get similar results, but what REALLY counts is what happens in between the order and the delivery. The time in which we interact with you to ensure your order reaches you in a timely manner and in excellent condition.
We want you to stick with AJ (pun intended) because with us, you are more than just a number in our system. You are, essentially, the glue that holds this glue company together (pun definitely intended). And that’s our promise, our oath, to always strive for Insanely Happy Customers™.