MDM: AJ Adhesives Takes Service to New Level – Sets lofty goal of making customers “insanely happy”

In 2015, MDM is recognizing distributors that are innovative in their approach to their markets. St. Louis, MO-based adhesives distributor AJ Adhesives Inc. was selected as an MDM Market Mover for its creative approach to customer service, which includes a trademarked tagline and even a theme song.

AJ Adhesives is proud to share MDM’s press release for being a  2015 Market Mover. Read the full article here!

AJ Adhesives Takes Service to New Level

Find out more about our Insanely Happy service on our Facebook page!

AJ Adhesives • Mid-America Packaging

Tips to Save $$ When Ordering

Looking to save money with your next order? No problem! We can help you with that! Check out a few ways we can help save you money on your next order!

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Will Call your orders. Will Calling is the best way to save you those shipping fees. If you’re close to the warehouse why not pick it up to save some money?

 

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Can’t Will Call your order? No problem. Just tell your Customer Account Manger to ship your order “Best Way”. This tells us you want to ship your order the fastest and cheapest way.

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Plan your order ahead of time! Sending us your order with 5-7 days lead time will almost always give us enough time to get your order in to ship in full so we don’t have to send partial shipments. Not sure how to plan ahead? Check out our previous blog for Fail Safe Ways to Always Know When to Order!

 

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Watch out for AJ promotions! At AJ we’re always looking to show our customers how we care and have started some money saving promotions! So keep an eye out on our AJ Facebook page and here on our blog!

 

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Another great way to save is to talk with your local FedEx or UPS carriers to work out a Collect account that may offer you better pricing.

 

Check back with us for more helpful tips and trick for ordering! Thank you for your business and we look forward to your next order!

 

 

Delivering IHC Service

It’s Saturday, January 18th, a bitterly cold and snowy morning in Chicago at 9:30 when AJ’s salesmen, Dave Beader, gets the call from his customer, Gold Standard Baking, that they are out of glue and need two pallets (2,940 pounds) ASAP or their production would be down completely. With the offices closed and truck line carriers all booked for the day Dave makes a quick decision, to keep his customers Insanely Happy he decides to rent a truck to pickup and deliver the glue himself.

IHC AJ Truck

He finds a truck rental company, rents a truck and then drives to the AJ Chicago warehouse to pick up the 2 pallets of glue for his customer. 

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Snow coming down, Dave loaded up the truck with the 2 pallets of glue. He then drives to his customer to ensure their production line would not go down.

Truck at dock AJ IHC

He reached his customer’s dock and the product was unloaded. Saving the day Dave made sure he delivered to make an Insanely Happy Customer!

Now THAT is going above and beyond to keep your customer Insanely Happy!!