It’s Saturday, January 18th, a bitterly cold and snowy morning in Chicago at 9:30 when AJ’s salesmen, Dave Beader, gets the call from his customer, Gold Standard Baking, that they are out of glue and need two pallets (2,940 pounds) ASAP or their production would be down completely. With the offices closed and truck line carriers all booked for the day Dave makes a quick decision, to keep his customers Insanely Happy he decides to rent a truck to pickup and deliver the glue himself.
He finds a truck rental company, rents a truck and then drives to the AJ Chicago warehouse to pick up the 2 pallets of glue for his customer.
Snow coming down, Dave loaded up the truck with the 2 pallets of glue. He then drives to his customer to ensure their production line would not go down.
He reached his customer’s dock and the product was unloaded. Saving the day Dave made sure he delivered to make an Insanely Happy Customer!
Now THAT is going above and beyond to keep your customer Insanely Happy!!
Every year AJ Adhesives has a winter meeting at the St. Louis Headquarters to see how we can grow as a team and as a company. It’s always a good time to get together with all of our sales guys from all across the country.
This year IHC created an award system to thank our guys for all of their hard work throughout the year. We had quite a few titles to hand out; Social Media Mad-Man, Mr. Congeniality, Growth Bonus and our top award, our IHC MVP. We presented these awards during the IHC presentation, and boy, were they surprised! The presentation was complete with disco lights flashing and the theme song from Space Jam blasting as the winners were announced. After all, it had to be an Insanely Happy event!
Our guys won their name on our plaque and a coveted IHC shirt. I think these pictures show how Insanely Happy they are to be our top winners for 2013.
WHAT exactly is IHC™ ? We could get wordy, or technical, or preachy, but the truth of the matter is Insanely Happy Customers™ is AJ Adhesives’ promise to provide you with the service you deserve, not what you’re used to from other distributors. We believe that the time in which your order is being placed is the most valuable time we have with you, so we want it to be pleasant, efficient and a little fun. OK, maybe sometimes a LOT of fun.
HOW do we accomplish this? When you order with AJ you work with our resourceful team of one sales rep and one account manager who processes your orders. So we get to know not only you, but also your company along with all of its collective needs. We think you deserve the opportunity to tell us how we’re doing, without your feedback, how can we improve? AJ has already developed our one question survey sent after your order ships. Or you can take our survey any time on the IHC™ website. This is a way for us to reach out to you and for you to reach out to us. We are also very active on our Facebook & Twitter accounts (@ajadhesives)- so LIKE and Follow us!
WHO are the players in the IHC™ game? We only hire the BEST. We have our experienced, top notch sales reps and our skilled account managers who will work with you to process all of your orders in timely and efficient manner. Meet our IHC™ Customer Service Team!
WHY has AJ taken the time and resources to create IHC™ ? The answer is simple; at AJ we believe customer service is the main part of our business where we can truly make a difference. You can buy products from other companies and get similar results, but what REALLY counts is what happens in between the order and the delivery. The time in which we interact with you to ensure your order reaches you in a timely manner and in excellent condition.
We want you to stick with AJ (pun intended) because with us, you are more than just a number in our system. You are, essentially, the glue that holds this glue company together (pun definitely intended). And that’s our promise, our oath, to always strive for Insanely Happy Customers™.