Tips to Save $$ When Ordering

Looking to save money with your next order? No problem! We can help you with that! Check out a few ways we can help save you money on your next order!

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Will Call your orders. Will Calling is the best way to save you those shipping fees. If you’re close to the warehouse why not pick it up to save some money?

 

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Can’t Will Call your order? No problem. Just tell your Customer Account Manger to ship your order “Best Way”. This tells us you want to ship your order the fastest and cheapest way.

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Plan your order ahead of time! Sending us your order with 5-7 days lead time will almost always give us enough time to get your order in to ship in full so we don’t have to send partial shipments. Not sure how to plan ahead? Check out our previous blog for Fail Safe Ways to Always Know When to Order!

 

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Watch out for AJ promotions! At AJ we’re always looking to show our customers how we care and have started some money saving promotions! So keep an eye out on our AJ Facebook page and here on our blog!

 

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Another great way to save is to talk with your local FedEx or UPS carriers to work out a Collect account that may offer you better pricing.

 

Check back with us for more helpful tips and trick for ordering! Thank you for your business and we look forward to your next order!

 

 

Delivering IHC Service

It’s Saturday, January 18th, a bitterly cold and snowy morning in Chicago at 9:30 when AJ’s salesmen, Dave Beader, gets the call from his customer, Gold Standard Baking, that they are out of glue and need two pallets (2,940 pounds) ASAP or their production would be down completely. With the offices closed and truck line carriers all booked for the day Dave makes a quick decision, to keep his customers Insanely Happy he decides to rent a truck to pickup and deliver the glue himself.

IHC AJ Truck

He finds a truck rental company, rents a truck and then drives to the AJ Chicago warehouse to pick up the 2 pallets of glue for his customer. 

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Snow coming down, Dave loaded up the truck with the 2 pallets of glue. He then drives to his customer to ensure their production line would not go down.

Truck at dock AJ IHC

He reached his customer’s dock and the product was unloaded. Saving the day Dave made sure he delivered to make an Insanely Happy Customer!

Now THAT is going above and beyond to keep your customer Insanely Happy!!

What is IHC? And Why?

WHAT exactly is IHC™ ? We could get wordy, or technical, or preachy, but the truth of the matter is Insanely Happy Customers™  is AJ Adhesives’ promise to provide you with the service you deserve, not what you’re used to from other distributors. We believe that the time in which your order is being placed is the most valuable time we have with you, so we want it to be pleasant, efficient and a little fun. OK, maybe sometimes a LOT of fun.

HOW do we accomplish this? When you order with AJ you work with our resourceful team of one sales rep and one account manager who processes your orders. So we get to know not only you, but also your company along with all of its collective needs. We think you deserve the opportunity to tell us how we’re doing, without your feedback, how can we improve? AJ has already developed our one question survey sent after your order ships. Or you can take our survey any time on the IHC™ website. This is a way for us to reach out to you and for you to reach out to us. We are also very active on our Facebook & Twitter accounts (@ajadhesives)- so LIKE and Follow us!

WHO are the players in the IHC™ game? We only hire the BEST. We have our experienced, top notch sales reps  and our skilled account managers who will work with you to process all of your orders in timely and efficient manner. Meet our IHC™ Customer Service Team!

WHY has AJ taken the time and resources to create IHC™ The answer is simple; at AJ we believe customer service is the main part of our business where we can truly make a difference. You can buy products from other companies and get similar results, but what REALLY counts is what happens in between the order and the delivery. The time in which we interact with you to ensure your order reaches you in a timely manner and in excellent condition.  

We want you to stick with AJ (pun intended) because with us, you are more than just a number in our system. You are, essentially, the glue that holds this glue company together (pun definitely intended). And that’s our promise, our oath, to always strive for Insanely Happy Customers™.