IHC CoverGirl – Meet Nichole!

Everyone, meet Nichole!

Nichole Fischer

Nichole is AJ’s Insanely Happy Customer Branding Ambassador. When it comes to IHC she is all over the branding, marketing and executing of all things IHC. Leading the customer service team and creating the IHC philosophy are what get Nichole really excited! Never at a loss for words Nichole is (insanely) happy to talk to you about IHC all day long.

We want you to get to really know our IHC team, so check out our fun Q&A with Nichole!

1.Tell us a little about you! What are your hobbies, what do you like to do on your weekends/time off, etc?

To be an Insanely Happy anything you really have to be outgoing and a little uninhibited, so it will come as no surprise to people who have met me to learn that I am actor when I’m not being an IHC Ambassador. I work with a talent agency booking films and commercials; I also run my own actor website http://www.nicholefischer.com.

NF website

nicholefisher.com

on set

Filming on set

When I’m not being Insanely Happy or performing in front of the camera I love going to see theatre, films and concerts with my boyfriend, Adam.

Shakespeare Festival

Shakespeare Festival

2. Give us some of your favorites! Examples:  Food, Ice Cream, movies, music artist, sport, activity, etc. 

There’s so many! I love the band The Mowgli’s and have seen them 4 times in concert in the past year alone. (Already have plans to see them again soon.) Going to see live theatre is always on the top of my ‘To Do’ list. Soft pretzels and cheese are my ultimate kryptonite. I’m also pretty adventurous with sushi choices. I have an ecclectic love for films; from Pixar movies to horror films to comedies to indi films- I’m all across the gamut.

3. When did you start with AJ?

I started with AJ in July of 2012 and have been creating my own IHC world ever since.

4. What’s your favorite thing about working at AJ?

I love my team! I lead a team of three fabulous ladies who always strive to create Insanely Happy Customers!

My team surprised me on my birthday!

My team surprised me on my birthday!

I also love the atmosphere that Andy (CEO) and Jim (CFO) have here at AJ. They treat their employees like family and are never afraid to jump in with us when necessary.

My title is probably also the most amazing title ever! I mean, who else gets to have “Insanely” and “Happy” in their title?? I’m sorry, but I’ll take Insanely Happy Customer Branding Ambassador over CEO, President or Wizard any day…

5. What does our IHC service & philosophy mean to you? 

Our IHC philosophy is very unique to our industry, which is why it’s such a refreshing mindset. “Give people what they want, and give it to them FASTER than anyone else.” It sounds good, right? “Do what you do so well that they want to see it again, and bring their friends.” Again, sounds like it should be a given in any service industry. But in our industry we’re the only ones that truly strive to make you so happy that we dare to call it, Insanely Happy.

Thank you card IHC

To me, IHC is really giving customers what they deserve; an outlet to order that is personalized to their needs. We don’t make customers sign a contract with us because we KNOW that we can make them so happy, that they come back to us again and again. IHC is relationships. IHC is quality assurance.

6. If you were stranded on a deserted island what 3 things would you take with you?

Hmmm….I’m thinking big on this one….

The entire Stuart Woods: Stone Barrington series (so I can finally read them all in order), my boyfriend (someone has to build the bamboo mansion with me), and my friends and family for an eternal luau! (Preferably with a few soft pretzels and cheese).

7. List 5 words that best describe you.  

Outgoing, energetic, creative, daring, persistent

To learn more about Nichole check out our Let’s Bond page.

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April is Customer Loyalty Month – Get $$ off Your Shipping Order!

Customer Loyalty Month BannerDid you know April is Customer Loyalty Month? We did! There’s no denying we love our customers. In fact, we love our customers so much that we want to reward our loyal friends with this Customer Loyalty Month special! We want to give you a 10% discount off shipping of your next order to show you how much we appreciate your business! And for one ultimate winner we want to give you FREE FREIGHT!

How do you win this discount? Follow the steps below to be eligible to win money off shipping:

  1. LIKE our AJ Facebook page
  2. COMMENT on our wall why AJ makes you Insanely Happy!

That’s it! That’s all you have to do! All participants will win 10% off of their next shipping order! At the end of the month of April we will select an ultimate winner who provided the BEST answer as to why we make them Insanely Happy from the comments on our wall and that customer will win FREE FREIGHT off their next order! So make sure you tell us how we’ve made you such a loyal and happy customer!

We can’t wait to hear from you! Good Luck! .

* Upon participating in this promotion your 10% savings will be applied to your next order after the month of April and our ultimate winner will get free freight off of their next order after the contest is over April 30th.

* One comment and discount per customer.

IHC Does Random Acts of Kindness!

random act of kindness post

At AJ we believe our company culture is very important. This frigid winter weather here in St. Louis had our headquarters feeling the winter blues. So our IHC team decided we needed to do something about it! We decided to spread some IHC cheer and give out Random Act of Kindness notes throughout the office to brighten everyone’s day!

The response we got was great. Everyone was wondering where these positive, uplifting notes came from. It became a guessing game and really helped to lift those winter blues.

We believe to spread our IHC culture to our customers we too have to feel it, so we try hard to keep our internal customers, our employees, just as Insanely Happy

What will you do to brighten someone else’s day? Tell us here or on our AJ Facebook page!

Delivering IHC Service

It’s Saturday, January 18th, a bitterly cold and snowy morning in Chicago at 9:30 when AJ’s salesmen, Dave Beader, gets the call from his customer, Gold Standard Baking, that they are out of glue and need two pallets (2,940 pounds) ASAP or their production would be down completely. With the offices closed and truck line carriers all booked for the day Dave makes a quick decision, to keep his customers Insanely Happy he decides to rent a truck to pickup and deliver the glue himself.

IHC AJ Truck

He finds a truck rental company, rents a truck and then drives to the AJ Chicago warehouse to pick up the 2 pallets of glue for his customer. 

truck pallets IHC AJ

Snow coming down, Dave loaded up the truck with the 2 pallets of glue. He then drives to his customer to ensure their production line would not go down.

Truck at dock AJ IHC

He reached his customer’s dock and the product was unloaded. Saving the day Dave made sure he delivered to make an Insanely Happy Customer!

Now THAT is going above and beyond to keep your customer Insanely Happy!!

Winter Meetings at AJ & IHC MVP

Every year AJ Adhesives has a winter meeting at the St. Louis Headquarters to see how we can grow as a team and as a company. It’s always a good time to get together with all of our sales guys from all across the country.

This year IHC created an award system to thank our guys for all of their hard work throughout the year. We had quite a few titles to hand out; Social Media Mad-Man, Mr. Congeniality, Growth Bonus and our top award, our IHC MVP.  We presented these awards during the IHC presentation, and boy, were they surprised! The presentation was complete with disco lights flashing and the theme song from Space Jam blasting as the winners were announced. After all, it had to be an Insanely Happy event!

Our guys won their name on our plaque and a coveted IHC shirt. I think these pictures show how Insanely Happy they are to be our top winners for 2013. 

dan ihc mvp

Bill, Social Media Mad Man, IHC shirtGary, Mr. CongenialityDave Growth BonusIHC plaques 2013

What is IHC? And Why?

WHAT exactly is IHC™ ? We could get wordy, or technical, or preachy, but the truth of the matter is Insanely Happy Customers™  is AJ Adhesives’ promise to provide you with the service you deserve, not what you’re used to from other distributors. We believe that the time in which your order is being placed is the most valuable time we have with you, so we want it to be pleasant, efficient and a little fun. OK, maybe sometimes a LOT of fun.

HOW do we accomplish this? When you order with AJ you work with our resourceful team of one sales rep and one account manager who processes your orders. So we get to know not only you, but also your company along with all of its collective needs. We think you deserve the opportunity to tell us how we’re doing, without your feedback, how can we improve? AJ has already developed our one question survey sent after your order ships. Or you can take our survey any time on the IHC™ website. This is a way for us to reach out to you and for you to reach out to us. We are also very active on our Facebook & Twitter accounts (@ajadhesives)- so LIKE and Follow us!

WHO are the players in the IHC™ game? We only hire the BEST. We have our experienced, top notch sales reps  and our skilled account managers who will work with you to process all of your orders in timely and efficient manner. Meet our IHC™ Customer Service Team!

WHY has AJ taken the time and resources to create IHC™ The answer is simple; at AJ we believe customer service is the main part of our business where we can truly make a difference. You can buy products from other companies and get similar results, but what REALLY counts is what happens in between the order and the delivery. The time in which we interact with you to ensure your order reaches you in a timely manner and in excellent condition.  

We want you to stick with AJ (pun intended) because with us, you are more than just a number in our system. You are, essentially, the glue that holds this glue company together (pun definitely intended). And that’s our promise, our oath, to always strive for Insanely Happy Customers™.