Delivering IHC Service

It’s Saturday, January 18th, a bitterly cold and snowy morning in Chicago at 9:30 when AJ’s salesmen, Dave Beader, gets the call from his customer, Gold Standard Baking, that they are out of glue and need two pallets (2,940 pounds) ASAP or their production would be down completely. With the offices closed and truck line carriers all booked for the day Dave makes a quick decision, to keep his customers Insanely Happy he decides to rent a truck to pickup and deliver the glue himself.

IHC AJ Truck

He finds a truck rental company, rents a truck and then drives to the AJ Chicago warehouse to pick up the 2 pallets of glue for his customer. 

truck pallets IHC AJ

Snow coming down, Dave loaded up the truck with the 2 pallets of glue. He then drives to his customer to ensure their production line would not go down.

Truck at dock AJ IHC

He reached his customer’s dock and the product was unloaded. Saving the day Dave made sure he delivered to make an Insanely Happy Customer!

Now THAT is going above and beyond to keep your customer Insanely Happy!!

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s